Social Media is not a strategy

Last week I had the opportunity to speak at the Web 2.0 Conference. The conference, like the Enterprise 2.0 show in Boston this past summer,  is atypical in that most of the good stuff was happening in the talks and workshops. People were there to learn and see what the thought leaders were thinking. And there were some fabulous thinkers there. Jeff Dachis and David Armano gave a fantastic discussion of social business, Gentry Underwood artfully presented is very useful insights into adoption of Enterprise 2.0. Really, the list of luminaries and their beautiful and insightful presentations are well worth a look here.

In this context, my talk was very nervously executed (I was speaking on topics I don’t normally cover, I’m more of a culture and collab gal), but the quality of the audience was fantastic. The basic idea was this. You don’t start with a social media strategy. You start with a marketing strategy, a customer relationship strategy and a collaborative objectives strategy.

Insightful and important questions ranging from budgeting to competitive differentiators, and importantly, how to convince people of the worth of what you’re doing came up, and I believe the Q&A lasted longer than the talk itself.

More than 100 people came to my session, and I was grateful for the engaged audience, and have a lot of new twitter buds as a result. Hopefully I also created some interest in the excellent range of technologies, products and expertise that Open Text has to enable Enterprise social media.

My slides from the talk are here. If you attended the session, or if you didn’t, I’d appreciate your thoughts and a continuation of the Q&A.

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